Refund policy
Return & Refund Policy
Due to the nature of food and consumable products, all sales are final. We do not accept returns or exchanges on candy, snacks, protein products, gum, or other consumable items.
Damaged, Incorrect, Missing Items, or Issues
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery using the Contact Us form, Live Chat, or email at hello@sweetnsnackhaven.com.
Please include:
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Your order number
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Photos of the product and packaging
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A description of the issue
Once reviewed, we may provide a replacement item, store credit, or refund when appropriate.
Non-Returnable Items
The following items are not eligible for returns:
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Food and consumable products
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Sale or clearance items
Refunds
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us using the Contact Us form, Live Chat, or email at hello@sweetnsnackhaven.com.
Contact Us
For questions regarding your order, please use the Contact Us form, Live Chat, or email us at hello@sweetnsnackhaven.com.